On Legacy of Leaders, our host, Chris Budihas welcomes outstanding leaders to this uplifting and interesting show, filled with practical advice, personal experiences and tips for business leaders and aspiring leaders. This week, Chris sits down with Courtney Garland.
Courtney Garland
Director of Operations at Emerald Island and Rainbow Club Casino
Website Address: emeraldislandcasino.com
Short company description:
Located in Downtown Henderson, Nevada you will find the Emerald Island Casino. The owners and staff work diligently to bring you the best in video gaming. We are Henderson Nevada Local’s #1 choice for gaming entertainment. Our main business is Superior Guest Service.
What makes you unique?
Both the Emerald Island and Rainbow Club are successful local casinos in the Water Street District in Henderson. Both casinos maintain the philosophy of creating a family culture for all guests and staff members and providing unparalleled dining options and entertainment. The casinos operate under the unique business strategy of offering guests food in lieu of cash for prizes to gaming wins. The food credit can then be redeemed at the casinos or at other restaurants in the community including Chef Flemming’s Bakery, Lovelady Brewing Company, Water Street Pizzeria, Public Works Coffee Bar and Juan’s Flaming Fajitas Cantina, and World of Scoopz, all located in the Water Street District.
Tell me a time you failed forward and what you learned from the experience
As a Director of Operations most of my time is spent on the casino floor but when I have to deal with IT-related issues, technology sometimes fails me. I once accidentally wiped information from a software and with no one around to fix it found myself forced to learn how to fix it myself. That lead me to me learning how to do minor programming.
What are your biggest obstacles and barriers to success?
Myself. I oftentimes doubt myself, as a woman who started her career in the gaming industry in her 20s, I deal with imposter syndrome and am constantly battling it. Managing people who are older that you can be challenging when people look down on you, owning your seat at the table can be a challenge but I have to remind myself that I earned my place.
What is the proudest moment of your leadership career?
Being an advocate for my other team members is extremely important. Putting together succession plans for my employees is insanely rewarding, especially as someone who worked her way up giving team members the opportunity to move up in our company makes me proud.
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